Contact Us
Questions? We love to help. Please select the business unit you want to contact for the relevent details:
BWT Australia Support
Our SUPPORT PAGE provides some FAQs and User Guides. If you can’t find the answer to your issue there, please user the CONTACT FORM above. You may also ring us during business hours Monday to Friday.
Returns & Exchanges
BWT offer returns and exchanges under certain conditions, we also provide a back to base repair service facility for BWT Reverse Osmosis systems.
To apply please fill out our on-line form . We will contact you after receipt of this form with a return authority.
Provide a copy of the authority with the unit if sent to BWT.
BWT AUSTRALIA
Unit 3 / 600 Lorimer St
PORT MELBOURNE VIC 3207
You can also download our return for at the bottom of the page and include this with your return.
On-Line Return / Exchange Form
Home & Caravan customers
Commercial customers
If searching for a particular filter cartridge it is very useful to take a photo of the cartridge required with model numbers showing and email to us for identification.
Please contact BWT Australia with your enquiry via our CONTACT US page or 1300 720 299
Warranty Statement
BWT Australia warrants that the products supplied will be free from any defects in workmanship or materials for 12 months from the date of purchase. Further, the warranty provided applies only when products are installed in accordance with installation instructions, used within the product specifications and service life; beyond which time or use BWT is absolved of any and all liability for any use of the product. No liability is accepted where pressure, flow, temperature or other specifications are exceeded or are not within the supply requirements needed for proper operation. The warranty does not cover the service life of the filter cartridges.
In the event of defect or non-conformity the buyer shall contact BWT, supplying proof of purchase, installation and service dates. The buyer will protect and retain the products for investigation. All cost relating to a warranty claim must be approved prior to any work being carried out.
There are no other warranties, either merchantability or fitness, either expressed or implied except as excluded by law. This warranty is given by BWT Australia WFS Pty Ltd, ABN 63 104 540 678, www.bwtaustralia.com.au, email sales@bwtaustralia.com.au, tel 1300 720 299.
