Information Library

This information library provides some FAQs and User Guides. If we don’t solve your problem please email us through the SUPPORT & CONTACT page and we will be in contact promptly. You may also ring us during business hours Monday to Friday.


How do I book a service visit, or receive a quote for a new filter system?

Please ring during business hours Monday to Friday  ph. 1 300 720299   or

email to

In the event of a water leak?

In the unlikely event of a drip or water leak, all the water filter systems have a small  ( white body blue handle ) isolating valve which connects your existing cold water pipe to the water filter inlet plastic white tube. Please turn the valve off, check that water does not flow through the filtered water tap. Contact BWT Australia to arrange a service visit.



We supply many different types of replacement filter cartridges for caravan water filter systems. Please note the brand and code of the filter cartridge and contact us by phone or email.



Please contact BWT Australia for your enquiry via email or 1 300 720299