Privacy Policy, Data Policy & Code of Conduct

Last Updated: August 28, 2023

BWT Australia is committed to providing you with the best possible customer service experience. BWT Australia is bound by the Privacy Act which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future BWT Australia support features you may be required to submit personally identifiable information. This may include but not limited to names and contact details.

Sharing of your personal information

We may occasionally contract individuals or companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or telemarketing. Those individuals and companies will be permitted to obtain only the personal information they need to deliver the service. BWT Australia takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

BWT Australia reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

Download the BWT Code of Conduct

If you would like a copy of the BWT Code of Conduct Policy, you can download it here.

Contacting us

BWT Australia welcomes your comments regarding this Privacy Policy & Code of Conduct Policy. If you have any questions about these policies and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 1 300 720299

Post: Attn: Privacy Policy,
BWT Australia WFS Pty. Ltd.,
4 / 273 Williamstown Road,
Port Melbourne, Victoria, 3207