This SUPPORT PAGE provides some FAQs and User Guides. If we don’t solve your problem please email us through the CONTACT US page and we will be in contact promptly. You may also ring us during business hours Monday to Friday.

1300 720 299

Home & Caravan customers

Please ring during business hours Monday to Friday  ph. 1 300 720299   or email

In the unlikely event of a drip or water leak, all the water filter systems have a small  ( white body blue handle ) isolating valve which connects your existing cold water pipe to the water filter inlet plastic white tube. Please turn the valve off, check that water does not flow through the filtered water tap. Contact BWT Australia to arrange a service visit.

We supply many different types of replacement filter cartridges for caravan water filter systems. Please note the brand and code of the filter cartridge and contact us by phone or email.

Commercial customers

If searching for a particular filter cartridge it is very useful to take a photo of the cartridge required with model numbers showing and email to us for identification.

Please contact BWT Australia with your enquiry via our CONTACT US page or 1 300 720299